Speed test
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Providers compared

See what each provider stands for and how its offer does in the overall score.

Methodology

How the score works

The overall score combines price, satisfaction, terms and performance. For each provider we take the average of its three best-scored plans, 0–100.

35 % Price
30 % Satisfaction
20 % Terms
15 % Performance
Prices over 24 monthsAverage monthly cost over 24 months incl. promotions, activation, router rental and vouchers. Plans are compared within the same performance class: the cheapest gets 100 points, the most expensive 40.
A close look at termsMinimum term, fees and price jumps after the promo all count.
Satisfaction, weighted with careGoogle and Trustpilot count for 30 %, weighted logarithmically by number of reviews; with few reviews the value is pulled towards the market average. Market average = 70 points, 100 from 4.7 stars, floor of 40. In lists we only highlight a review source from 4.0 stars and at least 30 reviews. All values are always shown in full on the provider page.

We only show a feature as a strength if fewer than half of the plans in the category offer it; “Cheapest plan …” only when at least three providers are in the same class.

Questions and answers

How to choose the right provider in Switzerland?

Choosing the right Internet, TV or mobile provider depends on several factors: price, speed, network coverage and above all customer satisfaction.

When comparing, don't just look at the introductory price, but also at the costs after the promotional period, the minimum contract duration and any hidden fees.

Where do the reviews on zufriedenmit.ch come from?

We automatically aggregate reviews and calculate a weighted average that reflects overall customer satisfaction.

Internet, TV and mobile – what are the differences?

Swiss telecom providers often offer products in multiple categories:

  • Internet: Fixed broadband via fibre optic, DSL or cable. Speeds range from 10 Mbps to 25 Gbps.
  • TV: Digital television with varying numbers of channels, replay function and HD/4K quality.
  • Mobile: Mobile plans with data volume, telephony and SMS – often with or without a smartphone.

Many providers offer bundle packages where Internet, TV and mobile are available at a reduced price.

Switching providers – what should I watch out for?

Switching providers in Switzerland is easier than many think. But pay attention to the following points:

  • Notice period: Most contracts have a notice period of 30 to 60 days. Check your current subscription.
  • Minimum contract duration: Some subscriptions have a minimum term of 12 or 24 months. Early switching may incur costs.
  • Number portability: You can usually transfer your phone number to the new provider free of charge.
  • Hardware: Routers or TV boxes often need to be returned. The new provider usually provides their own devices.

Why are customer reviews so important?

Advertising and product descriptions only show the sunny side of a provider. How good is customer support? Is the value for money right?

Studies show that over 90% of consumers read reviews before choosing a provider. On zufriedenmit.ch, you'll find these reviews centrally collected and clearly presented – so you can make the right decision.