Since 1 April 2026, affected Swisscom residential customers have been paying more for certain existing blue subscriptions. Depending on the subscription, the monthly increase is CHF 0.90 to CHF 1.90. Whether you are affected depends on the exact tariff, when you concluded your contract and, where applicable, whether a promotion is still running.
The price adjustment is a good opportunity to review your subscription. The new monthly price is not the only important factor: if you want to cancel because of a contract change, you must observe the deadlines and plan the porting of a phone number or landline correctly. Otherwise, you risk an interruption or unnecessary double payments.
Which Swisscom subscriptions have been more expensive since April 2026
According to Swisscom’s price information, the adjustment affects certain existing blue subscriptions. The monthly increases depend on the relevant subscription level.
| Affected subscription family | Subscription level | Monthly increase from 1 April 2026 |
|---|---|---|
| blue Internet | S | CHF 0.90 |
| blue Internet | M | CHF 1.40 |
| blue Internet | L | CHF 1.90 |
| blue TV | S | CHF 0.90 |
| blue TV | M | CHF 1.40 |
| blue TV | L | CHF 1.90 |
| blue Mobile | S | CHF 0.90 |
| blue Mobile | M | CHF 1.40 |
| blue Mobile | L | CHF 1.90 |
The decisive information is always Swisscom’s notification and the tariff name shown on your bill. Subscriptions with similar names, older inOne offers, additional options and individually agreed conditions may be treated differently. Therefore, check the price information and compare it with your March and April 2026 bills.
An increase of CHF 1.90 per month may seem small at first glance. Over twelve months, however, it amounts to CHF 22.80 per subscription. For a household with Mobile, Internet and TV subscriptions, the additional cost can therefore be higher.
How to check whether your bill is correct
Proceed in three steps:
- Check the tariff name: open your latest bill or customer account and note the exact name of your Internet, TV or Mobile subscription.
- Compare the old and new basic prices: compare the bill from before 1 April 2026 with a later bill. Pay attention to the recurring subscription price, not one-off fees or call charges.
- Check the promotion separately: a discount may temporarily reduce the amount shown on the bill. Nevertheless, the regular basic price may already have increased.
If the price charged does not match the written notification or the price information, contact Swisscom promptly and request a clear breakdown. Keep notifications, bills and any chat records.
When you have an extraordinary cancellation right
A unilateral price increase may trigger an extraordinary cancellation right. However, this does not automatically apply to every contract change or necessarily to all components of a bundled offer.
The following points are decisive:
- Swisscom must change the price of an existing contract to your disadvantage.
- The change and the cancellation right must have been announced to you or result from the applicable contractual conditions.
- The cancellation must reach Swisscom within the deadline stated in the notification.
- The extraordinary cancellation right generally applies to the service affected by the change. With a bundled offer, explicitly clarify whether you can cancel only Internet, only Mobile or the entire package.
For the price increase effective 1 April 2026, the relevant deadline was stated in the respective Swisscom notification. Since the adjustment has already taken effect, do not assume that a late extraordinary cancellation will still be accepted. Ask Swisscom in writing if you did not receive a notification or only noticed the price adjustment later on your bill.
Ongoing promotion: what happens to your discount?
A promotion and an extraordinary cancellation right are two separate issues. A discount with a fixed term does not automatically mean that you cannot cancel following a price increase. Conversely, an extraordinary cancellation right does not necessarily mean that all consequences of a promotion disappear.
Before cancelling, clarify these questions in particular:
- Does your discount apply only to one service or to the entire bundle?
- Is there a minimum contract term or an obligation to repay a benefit granted?
- Is there an ongoing instalment plan for a smartphone, router or other accessory?
- Does cancellation end only the reduced price or also an additional option?
Have the answer confirmed in writing. This is particularly important if you obtained a device at a reduced price. Outstanding device payments generally remain due even if you cancel your Mobile subscription.
Planning your cancellation and provider switch without interruption
For Mobile and landline services, avoid cancelling yourself too early. In many cases, the new provider handles the porting and coordinates the switch date.
Keeping your Mobile number
Proceed as follows:
- Compare available Mobile offers on the Mobile overview or in the provider comparison.
- Take out the new subscription and explicitly select the option keep existing number.
- Enter your name, Swisscom Mobile number and customer details exactly as registered with Swisscom.
- Confirm the new provider’s porting request.
- Wait for confirmation of the date and do not cancel separately yourself if the new provider is handling the cancellation.
There may be brief restrictions on the switch day. Therefore, have the new SIM or eSIM ready in good time. With an eSIM, it is best to activate the profile only according to the new provider’s instructions.
Switching your landline number and Internet
When switching Internet or TV, planning is more important because the connection, router and landline number may be linked. Order the new connection early and state that you want to port your landline number. The new provider will then check whether porting is technically possible and propose a date.
Only cancel your Swisscom Internet connection yourself when the new provider requests this or when it is clear in writing that the provider does not handle the cancellation. Also allow some contingency time: in the event of technical delays, a switch without any interruption is not always guaranteed.
Conclusion: check your rights first, then initiate the switch
The Swisscom price increase 2026 affects selected blue Internet, TV and Mobile subscriptions, with increases of between CHF 0.90 and CHF 1.90 per month. First check your exact tariff, the price notification and any promotion. If you want to exercise your extraordinary cancellation right, observe the stated deadline and request written confirmation if anything is unclear.
Want to keep your number? Initiate the provider switch through the new provider. This generally allows the porting to be organised smoothly, without unnecessarily interrupting your Mobile or landline connection. You can find more information about Swisscom on the Swisscom provider page.
