FAQ Internet, TV & Mobile Switzerland

zufriedenmit.ch is an independent comparison platform for internet, TV, and mobile subscriptions in Switzerland. Our goal is to find not only the cheapest but the overall best offer for you. To achieve this, we combine price data, genuine customer reviews, and the most important product features.

Yes. No provider pays us to be portrayed better or worse. We also list providers with whom we have no affiliate agreement. The order is determined solely by the score or the selected filter.

If you click on an offer through our platform and subscribe, we may receive a commission. A condition for any cooperation is that we are allowed to display the prices fully and unchanged. Score and sorting remain unaffected.

We obtain the data directly from the providers' websites and check it regularly. Nevertheless, we recommend verifying the exact terms directly with the provider before concluding a contract.

We collect reviews from Google and Trustpilot. Sources with more reviews are given greater weight to ensure the average is as meaningful as possible.

You can inform us about this via the contact form in the imprint. We will review it and update the data as quickly as possible.

The score shows at a glance how attractive an internet subscription is compared to all other offers with the same speed. It consists of two components: the actual cost of the subscription and the feedback from other customers. Depending on the data available, these two factors are weighted differently.

The score shows at a glance how attractive an internet subscription is compared to all other offers with the same speed. It consists of two components: the actual cost of the subscription and what other customers say about it. Depending on the data available, these two factors are weighted differently. If a provider has hardly any reviews, the score is almost entirely based on the price. As the number of reviews increases, customer satisfaction is weighted more heavily, up to a maximum of 50 percent.

We collect reviews from Google and Trustpilot. The average of all providers on the platform serves as a reference point. Those below it lose points, those above it gain points. A provider with many positive reviews performs better than one with few, because ten reviews are simply less meaningful than a thousand.

If a provider is cheap but has many negative reviews, this negatively affects the overall score. We only recommend offers that are both price-attractive and reliable.

We only compare offers within the same download speed. A 100 Mbit offer is exclusively compared with other 100 Mbit offers. This ensures the comparison remains fair and transparent.

Many providers attract customers with a low introductory price that increases significantly after a few months. The score ignores the promotional price and instead calculates what a subscription actually costs. To do this, we simulate two periods: the total cost during the contract term and the total cost over three years. Both values are weighted equally. One-time vouchers are deducted, activation fees and modem rental are added. An example: Provider A costs a constant CHF 34.90 per month. Provider B starts at CHF 24.95 but rises to CHF 49.90 after 18 months. Over three years, you pay around CHF 1256 with Provider A and around CHF 1347 with Provider B. Although Provider B appears cheaper in the first year, it scores worse in the rating.

This is what we call subscriptions where the initial price increases significantly after a promotional period. We explicitly highlight such offers and calculate the total costs so that you see the real price and not just the advertised one.

DSL uses the traditional copper cable network and is available in most households but is limited in speed. Fiber optic transmits data via light signals and allows significantly higher speeds and more stable connections but requires a fiber optic connection in the building. G.fast is a hybrid standard that bridges the last stretch to the apartment via copper, enabling higher speeds even without full fiber optic expansion. The technology available depends on your location.

100 Mbit/s is sufficient for one person for streaming, home office, and video calls without any problems. For two or more people streaming or working from home simultaneously, 500 Mbit/s or more is recommended. 1 Gbit/s is especially useful for households with many devices or very high data volume. Also consider the upload speed: those who regularly upload large files or conduct video conferences benefit from a symmetrical connection with high upload speed.

The contract duration indicates how long you are committed to a provider at minimum. Many offers run for 12 or 24 months. The cancellation period is the time frame you must observe before the end of the contract term, usually 2 months. If you miss the deadline, the contract is automatically extended. We show both transparently in the comparison so you won’t experience any unpleasant surprises.

Not always. Some providers include a router for free, while others charge a monthly rental fee or a purchase price. We take rental costs into account in the score so that you can truly compare offers. Whether a router is included can be seen directly in the offer list.

For each provider, we show how the price has developed over time. You can see the current price, the average of the past months, as well as the minimum and maximum. This way, you can quickly determine whether an offer is stable or if the price has recently increased.

TV subscriptions are often tied to an existing internet provider or offered as part of a bundle. This makes a pure price comparison less meaningful. Instead, you can use filters to decide what is important to you. Four filters are preselected because we consider them particularly relevant. You can adjust them at any time.

For each offer, we show the price, customer rating, number of channels, picture quality, replay duration, recordings, contract term, activation fee, and all available features. Additionally, you can see directly whether an offer can also be ordered without an internet contract and whether there are combination benefits.

IPTV transmits television signals over the internet. You can watch TV on various devices, catch up on missed shows via replay, and do not need a fixed installation. Pure streaming services like Netflix do without linear channels but offer a wide range of on-demand content instead. Which solution suits you depends on your viewing habits.

With the Replay function, you can watch already broadcasted shows afterwards without having to record them first. Most providers offer 7 days Replay. Whether you can skip ads depends on the subscription. Some providers charge an additional fee for this.

The number of simultaneous streams is particularly relevant when multiple people in the household want to watch TV at the same time. Picture quality (HD or FullHD), replay duration, and whether recordings are possible also make a significant difference in everyday use. You should also check whether a TV box is necessary and if it is included in the price, as this can noticeably affect the overall cost.

We compare the most important IPTV providers in Switzerland, including Teleboy, Swisscom, Sunrise, Wingo, Yallo, and others. The list is continuously updated.

Terms and additional services for mobile subscriptions often change. A score based on price history would be less reliable here than for internet. Instead, you can use filters to specifically search for what matters to you: data volume, network, contract duration, roaming, and more.

For each offer, we show the price, activation fee, data volume, upload and download speeds, network, contract duration, as well as all included services such as roaming, EU data, eSIM, and hotspot.

MVNO stands for Mobile Virtual Network Operator. These are providers that do not operate their own mobile network but use the infrastructure of Swisscom, Sunrise, or Salt. Providers like Teleboy, Wingo, or Yallo are MVNOs. They are often significantly cheaper than the network operators and still operate on the same network.

Most subscriptions throttle the speed after the limit, typically to 128 kbps. You can continue to use the internet, but noticeably slower. We show the throttling directly in the comparison.

EU roaming means that you can use your Swiss subscription under the same conditions in EU countries. Not all providers include this, and if they do, it is often only up to a certain data allowance. We show this transparently in the comparison so that you know what a trip really costs you.

An eSIM is a digital SIM card that is directly integrated into the smartphone. The subscription is activated without a physical card, which makes switching to a new provider significantly easier. Not all providers and not all smartphones support eSIM.

With prepaid, you top up credit and only pay for what you actually use, without a contract and without a credit check. With postpaid, you pay a flat monthly fee. This is worthwhile if you regularly use data: a monthly cancellable postpaid subscription with unlimited data is often cheaper than prepaid as soon as you need more than a few gigabytes per month.

We compare offers from Swisscom, Sunrise, Salt as well as from MVNOs like Teleboy, Wingo, Yallo, Quickline Mobile and others. The list is continuously updated.